COVID-19 RT-PCR TEST
- Results within 24 hours
- Easy to use, fully contained self-collection kit
- Sample: Nose and throat swab
SYMPTOMS OF CORONAVIRUS INFECTION
Most Common Symptoms
- A high temperature – 37.8 degrees Celsius or above
- A new, continuous cough – coughing a more than an hour, or 3 or more coughing episodes in 24 hours
- A loss or change to your sense of smell or taste – you may not smell or taste anything, or things smell or taste different to normal
Less Common Symptoms
- Aches and pains
- Sore throat
- A rash on skin, or Discolouration of fingers or toes
- Difficulty in breathing or Shortness of breath
- Chest pain or pressure
FREQUENTLY ASKED QUESTIONS
Q: What are the different test packages offered?
A: We offer following four types of tests
Choose this if you want to have an RT-PCR test done for pre-departure testing for travelling, visiting someone or to comply with requirement of an institute or an employer.
Choose this if you require a Fit-to-Fly certificate along with RT-PCR report for international travel purpose.
Choose this if you intend to avail the Test to Release scheme to reduce the 10-day self-isolation to 5 days. Please carefully ready the Guidance from government, Click here.
All people arriving into England following international travel are required by law to undertake post-travel COVID-19 testing. Read the government guidelines for Entering the UK, Click here.
Q: What will the test kit include?
A: The test kit will include everything you need to take the sample and send it to us.
- Cotton swab inside a sealed wrapper.
- Plastic tube with little liquid (Primary receptacle).
- White absorbent pad in case there is any leakage.
- Biohazard specimen transport bag (Secondary packaging).
- Specimen transport box with seal (Tertiary packaging).
- Royal Mail return label pasted on the shipping box.
Q: How do I take a swab sample?
A: Take your throat swab and both nostril swab sample using the self-collection kit supplied. Steps to take swab sample are follows:
- Before you take the test, wash your hands with soap and water.
- Unpack everything from the kit onto the clean, dry surface.
- Open the package and gently take out the swab. You will use the same swab for both your throat and your nose.
- Take throat sample first. Wide open your mouth and stick out your tongue. Gently rub the swab over the soft part at the back of your throat for 10 seconds.
- Put the swab into your nose and push it gently upwards. Gently turn the swab for 10-15 seconds. This will not hurt but may be a bit uncomfortable. Repeat this step for second nostril.
- Now put the swab into the plastic tube. A plastic tube is a small jar filled with a little liquid. Snap off the end of the swab so that it fits into the plastic tube without bending. Screw the lid of the plastic tube back on tightly.
Q: How to pack and ship the swab sample?
A: You will need to pack the swab sample exactly the way you received the kit. Follow the steps below.
- Place the plastic tube into the biohazard bag with the absorbent pad and seal the bag using its silver seal.
- Place the biohazard bag in the cardboard (specimen transport) box and tape it shut with the security seal.
- The specimen transport box will have a Royal Mail return label pasted on it. Just post the box in a Royal Mail priority postbox.
- Royal Mail will generally deliver the specimen to us next business day, but they may take an additional day.
Q: When and how will I get my test result?
- The swab will be taken for processing immediately upon arrival. We commit to provide results within 24 hours from the time of receipt of your swab.
- The results will be sent by an email as a PDF attachment.
Q: What if I change my mind and want to cancel the test?
A: It is possible that your plans change, and you may not want to continue testing after placing an order. Write to us on firstname.lastname@example.org to cancel your test. You can cancel the order and get refund until the swab has not reached the laboratory and taken for processing. Test cancellation will not be possible if the swab has been taken for processing.
Q: What if my sample fails?
A: Sometimes tests cannot be performed in the laboratory if samples fall short of the quality, volume or other eligibility criteria. In these cases, the laboratory may need to reject the samples, and not carry out processing.
- Insufficient sample received.
- No sample received.
- Labelling or form issues (mislabeled / unlabeled / no forms / no clinical information).
- Sample is broken or has leaked in transit.
Few Reasons for Sample Rejection
If you receive communication that your sample is failed, you will have to submit another sample. You will not be charged for repeat sampling.